| Change log entry 73304 | |
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| Processed by: | goldyn_chyld (2021-07-25 11:45:09 UTC) |
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<< review queue entry 69026 - submitted by 'richwarm' >> More GV results for 客訴 than for 客诉 (3.2 million vs 13 million). So I suppose it originated in Tw and has now spread to the mainland. It first appears in TP in 2007. TP 有一次有位同事因為將婚宴進場的順序弄錯了，以致婚禮出現數度冷場局面，隔天，不僅公司的網站被怨言塞爆，同時客訴電話也讓她們接到手軟。 During one wedding, for example, her colleague made a mistake with the order the participants were to enter, leaving the audience bemused and resulting in the firm's website and phone lines being bombarded with complaints the next day. 王慧珠說，基金會處理客訴的大原則是：使用者、提供者及基金會三方應該是站在平等的位置，而非「顧客永遠都是對的」。 Wang Huei-chu explains that the principle followed by the foundation for dealing with customer complaints is that the employer, provider, and foundation should all be of equal status, rather than "the customer is always right." 從「車上買不到便當」長年穩居台鐵客訴問題第一位，就可以看出一盒難求的怨念有多強烈。 How much do Taiwanese love railway biandang? Enough that for many years, the number-one complaint to the Taiwan Railways Administration (TRA) was that “the biandang keep selling out before I can get one!” 如何兼顧飛安，又要避免成為「客訴集中站」，就是全球機場服務評比的重要考量。 取得熟蟹宅配認證的鴻利，今年訂單急速成長，張永耀說，有了認證，民眾下單比較不會懷疑，至今也沒有品質不良的客訴，只是不斷接獲顧客來電詢問如何料理，因此他乾脆隨箱附上食用方法以供參考。 日前，鼎泰豐董事長楊紀華舉辦個人新書發表會，書中詳述鼎泰豐從一家街邊小店發跡為國際名店的歷程。他感性地說，鼎泰豐的成功與創新，全來自員工與團隊的「用心」，令其他店家頭疼的客訴意見，在鼎泰豐卻成了創新點子的來源。 Not long ago Yang Chi-hua, president of the Din Tai Fung Dumpling House chain, held a launch party for his own book. With gratitude, he said that Din Tai Fung’s success stems entirely from the “attentiveness” of its staff. The company takes the unorthodox approach of using customer complaints as a launching pad for innovations. 鼎泰豐板橋店就曾接到一件客訴，內容抱怨小籠包為區分口味而標上記號後，相互沾黏，導致品相不佳。 A customer at Din Tai Fung’s Banqiao location once complained that the colored marks used to distinguish dumplings of different flavors were smudging in an ugly manner as the dumplings rubbed up against each other. Verb usage - 餐廳端出來的瞬間就想客訴！ - 我遇到了史上最令人想客訴的詐騙阿姨了 - 心態要變：客戶抱怨，是幫你找出可改善之處 過去，服務人員總是把顧客抱怨當作麻煩事，能躲則躲，內心祈禱最好都不要發生。但反過來想，客人特地找上你、不怕麻煩也要客訴，那何不感謝他願意跨越重重障礙，只為了告訴你「這樣做才可以更好」呢？ 「只不過，不時有消費者客訴菜裡有蟲，」 “The only flaw is that from time to time a consumer will politely complain that they have found an insect inside.” |
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+ 客訴 客诉 [ke4 su4] /customer complaint/to complain about a company's product or service/ |